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Store Policy

• Shipping
• Heritage House Club Plan
• Heritage House 1/2 price Breakage Replacement

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-          Shipping:                                         

• Fixed Shipping charge within the same manufacturer: $10.75
  A fixed charge of $10.75 regardless of the size of the order from the same manufacturer only.  Apply only to the mainland U.S.  Please email us for shipping costs to Alaska, Hawaii and all international destinations.
• Tax: California residents pay state tax of 8.5 percent.
• Delivery time: 7-14 business days (unless stated in the listing)
  If the item is on back ordered, we will immediately notify you with an estimated shipping date and options.
• Please email us in advance, if you require delivery by a certain date. We want to be as accommodating as possible.
• Due to a high volume of customers at our San Francisco store, some items might be temporarily out of stock at the time of purchase. We will notify you immediately with an estimated shipping date and options, if this occurs.

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          Heritage House Club Plan:         

    Earn Place Setting at up to 50% off!   

Introduce a new customer to Heritage House who purchases $300 or more, of a pattern different from yours, and we will send you a certificate for a place setting or item of equal value in your pattern at 40%-50% off the manufactures current suggested retail price.

    Please have the customer you refer email us with your name and address or email address at the time they make their purchase. Only one referrer can qualify.   

• The club plan is part of our advertising program. We thank you for helping our business grow.
• The savings amount of 40%-50% depends upon the manufacturer. It will be 50% off in most cases.
• Your pattern will be in production at the time the certificate is issued. It must also be in production at the time it is redeemed. Occasionally, a manufacturer, without notice, will discontinue a pattern and we cannot be responsible for their actions. In this instance, you may use your certificate on another product.
• You must be a verifiable Heritage House customer who has purchased over $300 from us to be a participating club member eligible to earn these savings certificates.
• Redeemed certificates must be an original, dated and signed by an authorized Heritage House representative. The certificate is valid for one year from issue date and may be redeemed only by the individual whose name appears on it.
• The certificate is not transferable and may not be applied toward a previous order.
• Payment for the exact amount together with shipping & handling charges and any necessary sales tax may be determined by emailing or calling the Heritage House customer service department at (800) 776-6873 and arranging details.
• This plan is of necessity subject to governmental restrictions and regulations or circumstances beyond our control.

Our customers have earned thousands of certificates since 1963!!! We hope you, too, will take advantage of the club plan savings.

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     Heritage House 1/2 price Breakage Replacement Policy:    

Heritage House hereby certifies that any piece or pieces, originally purchased* at Heritage House and still in current production by the manufacturer, subsequently broken, stolen, or destroyed by fire will be replaced at one-half of the manufacturer's current suggested retail price when the broken pieces are returned to Heritage House. The return must include:

1) The foot of each broken crystal stem

2) The trademark of each broken piece of china is returned (or if stolen or destroyed by a fire, a copy of the police or fire report) together with proof of your original purchase* of the item(s) from Heritage House.

* Copy of your invoice, or packing slip from Heritage House Inc. or the order confirmation email from our internet site or from eBay/paypal.

Payment for the amount together with shipping & handling charges and any necessary sales tax. The exact amount to be determined by emailing or calling the Heritage House customer service department at (800) 776-6873 and arranging details.

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