Store Policies

Terms and Conditions of Heritage House Tableware:

Tax:
Residents of California pay state and local taxes of 8.5 percent.

Shipping

Your order, OF ANY AMOUNT will be shipped within 3-5 business days by us or the manufacture via UPS Ground. Please contact us for shipping costs to Alaska, Hawaii, and All international Destinations.

Due to a high volume of customers at our San Francisco store, some items might be temporarily out of stock at the time of purchase. We will notify you immediately with an estimated shipping date and options, if this occurs.

Returns

How soon must I return my order?
Within 10 days following receipt of your order, you may return it for any reason if the product(s) are returned in the original carton(s) and packaging with full contents in unused condition.

What do I do?
For a prompt refund or exchange, be certain you include your original packing slip. If you no longer have the packing slip, include your name and address and reason for return on a note in the carton you are returning.

If the product you are returning was a gift, please also include the name and address of the person who sent you the gift with your reason for return. This information will assist us in locating your order and processing your request.

Shipping (mailing & handling) costs are to be paid by the customer or individual who received the item as a gift.

When can I expect my refund?
We will process your return promptly and will remit your refund in the same form of payment originally used for the purchase. Your refund should occur within 30 business days of receiving the returned products at our facility.

Will there be any deductions to my refund?
If your return is not due to our error, we will deduct shipping and handling costs from your refund. For items damaged in transit, you must retain the original packing container and notify Heritage House Tableware via email at Info@HeritageChina.com prior to returning damaged items. UPS may request to view such damaged items to verify claims.

Privacy Statement:

Heritage House Tableware is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@heritagehouse.net with 'unsubscribe' as the subject line.

Heritage House Tableware does not sell, trade or rent your personal information to others.

Payment we accept:

Paypal, Visa, MasterCard , American Express, Discover credit cards, and Checks. All payments are processed securely using Secure Socket Layer (SSL) encryption technology.

1/2 PRICE BREAKAGE REPLACEMENT POLICY

Heritage House hereby certifies that any piece or pieces, originally purchased* at Heritage House and still in current production by the manufacturer, subsequently broken, stolen, or destroyed by fire will be replaced at one-half of the manufacturer's current suggested retail price when the broken pieces are returned to Heritage House. The return must include:

1) The foot of each broken crystal stem
2) The trademark of each broken piece of china is returned (or if stolen or destroyed by a fire, a copy of the police or fire report) together with proof of your original purchase* of the item(s) from Heritage House.

* Copy of your invoice, or packing slip from Heritage House Inc. or the order confirmation email from our internet site or from eBay/paypal.

Payment for the amount together with shipping & handling charges and any necessary sales tax. The exact amount to be determined by emailing or calling the Heritage House customer service department at (800) 776-6873 and arranging details.

THE HERITAGE HOUSE CLUB PLAN
EARN PLACE SETTINGS AT UP TO 50% OFF

Introduce a new customer to Heritage House who purchases $300 or more, of a pattern different from yours, and we will send you a certificate for a place setting or item of equal value in your pattern at 40%-50% off the manufactures current suggested retail price.

Please have the customer you refer email us with your name and address or email address at the time they make their purchase. Only one referrer can qualify.

The club plan is part of our advertising program. We thank you for helping our business grow.
The savings amount of 40%-50% depends upon the manufacturer. It will be 50% off in most cases.
Your pattern will be in production at the time the certificate is issued. It must also be in production at the time it is redeemed. Occasionally, a manufacturer, without notice, will discontinue a pattern and we cannot be responsible for their actions. In this instance, you may use your certificate on another product.
You must be a verifiable Heritage House customer who has purchased over $300 from us to be a participating club member eligible to earn these savings certificates.
Redeemed certificates must be an original, dated and signed by an authorized Heritage House representative.
The certificate is valid for one year from issue date and may be redeemed only by the individual whose name appears on it. The certificate is not transferable and may not be applied toward a previous order.
Payment for the exact amount together with shipping & handling charges and any necessary sales tax may be determined byemailing or calling the Heritage House customer service department at (800) 776-6873 and arranging details.
This plan is of necessity subject to governmental restrictions and regulations or circumstances beyond our control.

Our customers have earned thousands of certificates since 1963!!!
We hope you, too, will take advantage of the club plan savings.

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