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Breakage Replacement Policy

Upon returning broken pieces to Heritage House, the return must include: 

  1. The foot of each broken crystal stem 
  2. The trademark of each broken piece of china is returned (or if stolen or destroyed by a fire, a copy of the police or fire report) together with proof of your original purchase* of the item(s) from Heritage House.
*A copy of your invoice, or packing slip from Heritage House Inc. or the order confirmation email from our internet site or from eBay/paypal. Payment for the amount together with shipping & handling charges and any necessary sales tax. The exact amount to be determined by emailing or calling the Heritage House customer service department at (800) 776-6873 and arranging details.


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