Merchandise Broken or Damaged in Transit?
Please retain the original packing box, material and notify Heritage House Tableware via email at Info@HeritageChina.com or call 800-776-6873 and we will file the claim with the shipper.
UPS or USPS may request to view such damaged items to verify claims.
You may return it for any reason within 10 days following receipt of your order. The product must be returned in unused condition including any manufacturers special packaging.
For a prompt refund or exchange, be certain you include your original packing slip. If you no longer have the packing slip, include your name and address and reason for return on a note in the carton you are returning.
We will process your return promptly and will remit your refund in the same form of payment originally used for the purchase. Your refund should occur within 30 business days of receiving the returned products at our facility.